Help Desk Analyst

As a Help Desk Analyst, you will provide routine first-second level technical troubleshooting and fulfill service requests for hardware, software, and other technologies.This is a year-long

• Troubleshoot and resolve technical problems for various products and services, leveraging documented processes
• Document inquiries and responses according to policies and procedures
• Assist with installing, configuring, repairing, and modifying technology hardware, software, and associated components
• Manage hardware inventory and provide input into procurement needs
• Support office moves and other project initiatives
• Participate in on-call rotation, including after hours support

• Experience working with/supporting computers and peripherals
• Computer experience in Windows OS 10, Mac OS, iOS devices, and Microsoft Office products
• Strong verbal and written communication skills to communicate technical information to non-technical personnel
• Ability to take initiative and accountability for assignments
• Ability to stay organized and adjust priorities rapidly