Help Desk - Hybrid Opportunity

Beacon Hill Technologies
Madison, WI
28 Apr 2024

Vacancy expired!

Help Desk

Responsibilities:

  • Primary support function associated with service desk functionality and will have key responsibilities associated with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.
  • Direct support of customers over the phone as well as hands on support for staff and partners being required of this contractor.
  • Resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools.
  • Troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.
Qualifications/Experience:

  • Ability to troubleshoot and resolve issues quickly
  • Attention to detail
  • Ability to work independently
  • Active Directory Tools
  • Citrix
  • IBM Compatible PCs
  • Microsoft Office 2010 Suite
  • Network Topology
  • Local Area Networks (LAN)

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)
  • ID: #49812982
  • State: Wisconsin Madison 53715 Madison USA
  • City: Madison
  • Salary: $15 - $22 per hour
  • Job type: Contract
  • Showed: 2023-04-28
  • Deadline: 2023-06-26
  • Category: Et cetera