Help Desk Support

18 Jun 2024

Vacancy expired!

Project Description:
  • This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
  • This is a 24x7x365 support center position and to provide adequate coverage an occasional shift in work hours and overtime may be necessary.

  • ID: #43214573
  • State: Wisconsin Madison 53701 Madison USA
  • City: Madison
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-18
  • Deadline: 2022-08-16
  • Category: Customer service