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Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a
Help Desk Support JR Job Description: Job Title: Help Desk Support JRJob Type: ContractJob Location: Sturtevant, WisconsinWork Schedule: On-site Responsibilities:- Installation of software on laptops, desktops, and mobile devices.
- Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.
- Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
- Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.
- Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
- Assists with major (Priority 1) incidents including issue definition, action plan and success criteria. Communicates with affected groups, stakeholders, and end-users about the impact to business operations.
- Maintains adherence to organization Information Security policies and procedures.
- Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
- Performs additional duties as assigned.
- High school diploma or equivalent (GED or High School Equivalency Diploma) required, Bachelor’s degree in information technology, Computer Science, or related field preferred .
- 2-4 years of progressively responsible help desk, incident management or desktop support experience
- 1-3 years’ experience with ticketing systems such as Heat, Remedy, Service Now, or other comparable IT Service Management system (ITSM)
- Experience supporting Microsoft Active Directory
- Experience supporting Windows 10/11 and Apple iOS operating systems.
- Experience supporting Microsoft Office 365 applications.
- Excellent verbal and written communication skills
- Professional customer service attitude
- Action-oriented with the ability to balance urgency with sound judgement and communication.
- ID: #49848341
- State: Wisconsin Sturtevant 53177 Sturtevant USA
- City: Sturtevant
- Salary: $0 - $0
- Job type: Contract
- Showed: 2023-05-03
- Deadline: 2023-06-19
- Category: Et cetera