Inside Sales Representative

21 Dec 2024
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JOB REQUIREMENTS: Linetec Summary of Position: Provide direct

communication between the customer and Linetec operations to manage job

scheduling, metal finishing and packaging requirements, delivery and

pricing, and customer service/issue resolution. Essential Duties:

Initial order intake processing - gather customer specifications within

4 hours of purchase order receipt to prepare the order for order entry

staff. Coordinate production schedule priorities, expedite requests, and

manage order changes with production operations, including accurate and

timely date management on orders Resolve discrepancies (damage material,

counts, etc.) by physical inspection and communication with production

departments. Exercise discretion on applying credits to customers.

Proactively follow up with customers on all open issues (goal = within 2

hours). Monitor orders and procedures for compliance with

customer-specific service agreements. Reconcile incoming arrival bill of

ladings with previously entered receiving paperwork. Attend daily

production meetings to provide information on scheduling activities and

upcoming customer issues. Provide regular order status updates to

customers as appropriate Work with production and scheduling to

communicate accurate ship dates to customers when orders become past

due. Assist order entry and collections personnel with order questions

Monitor on-time arrival and shipment of orders, taking action to resolve

conflicts that jeopardize shipment timing Assist in contacting customers

to collect on any past due invoices Maintain Enterprise Resource

Planning system requirements for order scheduling Research and confirm

customer concerns before issuing credits Provide training support and

best practice ideas to team, especially for new team members. Apply Lean

principles in own work performance and drive Lean applications in

company operations Qualifications and Requirements: Minimum of 2-4 years

Customer Service experience, preferably in a manufacturing or

distribution operation Post high school education required, bachelor's

degree in a related field preferred. Superior interpersonal

communication skills (verbal and written) Team player, willing to cross

train and take on new assignments Strong customer and operations focus.

Ability to anticipate internal and external customers' needs prior to a

request Ability to plan and manage multiple projects and deal with

complex orders and customer requests Ability to read customer supplied

die prints Computer proficiency - Word, Excel, Outlook, ERP/MRP Ability

to work on improvement projects that benefit a customer or Linetec

Accurate attention to detail Job Specific Physical Requirements/Work

Environment: Usual office working conditions with occasional (5%)

exposure to the production environment (heat, operating machinery and

noise). Office duties require sitting For full info follow

application link. APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/019D7C3512FE43F2

Full-time
  • ID: #53131246
  • State: Wisconsin Wausau 54401 Wausau USA
  • City: Wausau
  • Salary: USD TBD TBD
  • Showed: 2024-12-21
  • Deadline: 2025-02-19
  • Category: Et cetera
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