IT Collaboration Tools Associate

Job Title: IT Collaboration Tools AssociateLocation: Sturgeon Bay, Marinette or Green Bay, WIJob Type and Duration: Perm/Direct PlacementPOSITION SUMMARY: The IT Collaboration Tools Associate is a key member of the Clients Collaboration team. They are relied on to provide onsite support for IT Hardware at the Client offices.ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following, but not limited to:

• The primary IT resource at the assigned location.
• Provide excellent customer service.
• Collaborating with Peer IT teams on changes within the environment.
• Troubleshoot local IT issues including PCs, Peripherals, Mobile Devices, Conference Room, MS365, and others as requested.
• Providing support and troubleshooting to advanced Peer IT teams.
• Participate on special projects as required.
• Proactively seek out solutions to less common problems, develop workarounds for customer problems, and troubleshoot higher end issues.
• Participate in a 24x7/after hours, on-call duty rotation.
• Must abide by and enforce all organizational policies and procedures.
• Managing misrouted tickets and long-term solutions to avoid recurrences.

• Prior experience working with MS365 tools including Outlook, Teams, Word, and Excel.
• Degree in Information Technology or related area of study (Experience may be considered in lieu of education)
• Experience in the Information Technology Field.
• Prior experience with IT service management systems.
• Prior experience in an Enterprise IT environment.

• Ability to actively manage small scale projects.
• Ability to work independently and manage one's own time.
• Must have strong Microsoft Office Suites computer skills.
• Must have strong organizational and time management skills.
• Must have the ability to maintain a p rofessional demeanor.
• Must have effective written and verbal communication skills.
• Must have the ability to maintain confidentiality.