IT Engineer

24 Nov 2024

Vacancy expired!

Job Description

To provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment.

The IT Engineer is responsible for developing and maintaining a mix of on premise and cloud-based server, storage and platform Infrastructure. The IT Engineer is expected to build, support and grow the IT environment, contribute to a range of projects designed to see the business grow and evolve.The IT Engineer will be responsible for user and team support, to include mobile, internet, devices software and other technology.

Jack Link’s hires engineers who are not only technically competent but are also willing to be challenged and thrive in a team orientated workplace. The IT Engineer must be capable of building strong collaborative relationships between their immediate team and all Jack Links business teams. The IT Engineer will also need to have the ability to communicate clearly and with expertise to executive leadership and business ownership as required.

The duties and responsibilities of this position shall consist of, but not be limited to, the following:

  • Perform level 1,2 and 3 analysis, diagnosis, and resolution of technical problems for a variety of end users plus identify, test and implement corrective hardware solutions, including off-site repair, as needed
  • Complete moves, additions and changes as requested by internal customers for end user compute devices and associated peripherals
  • Determine root cause of issues and communicate appropriately
  • Respond to customer issues through email, phone and in person requests
  • Maintain an inventory of all computers, monitors, printers, scanners, etc.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software
  • Provide on-call, off-hours and weekend support as assigned to support the JLBJ staff
  • Performs other duties and responsibilities as necessary
  • Leverages extensive knowledge of SaaS, PaaS and IaaS to help determine the best cloud-based application solution for business requirements.
  • Engage with Project Teams to plan for the testing and delivery of customer technology solutions
  • Effectively prioritize and execute tasks as assigned from internal and project leadership
  • Track and maintain vendor licensing for all supported components
  • Performs other duties and responsibilities as necessary.

Qualifications

  • Bachelor’s Degree in computer related field or equivalent work experience
  • 4 + years desktop and mobile device (iPhone/iPad) support experience
  • Recent physical/virtual server, Office 365 Administration, Meraki Networking equipment.
  • Solid understanding of IT supported technologies, and a broad knowledge of IT Technology and infrastructure technologies (Microsoft Operating Systems, MS Office Products including O365, Cisco Firewalls, Dell Servers, etc.).
  • Able to read and understand technical manuals and procedural documentation.
  • Strong customer-service and team orientation.
  • Ability to effectively communicate technical information to non-technical personnel.
  • Effective interpersonal skills, relationship-building skills
  • Strong written and oral communication skills.
  • Self-motivated and directed with keen attention to detail.
  • Knowledge of current technological developments and trends in industry.
  • Available for afterhours support as needed
  • Valid driver’s license and insurable; ability to travel to other locations

PREFERRED EDUCATION AND EXPERIENCE

  • Office 365 certification

REQUIRED SKILLS, KNOWLEDGE and ABILITIES

Proven experience understanding advanced server, storage and software defined components.

  • Excellent verbal and written communication skills; must work effectively with all levels of management and employees
  • Demonstrate effective leadership, problem solving, presentation, and employee motivational skills
  • Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook
  • Proficient in both Mac OS and Windows OS for endpoints

Additional Information

Equal Employment Opportunity EmployerWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

E-VERIFY:Jack Link’s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit:http://www.uscis.gov/e-verify/employees

All your information will be kept confidential according to EEO guidelines.

  • ID: #23409785
  • State: Wisconsin Minong 54859 Minong USA
  • City: Minong
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2021-11-24
  • Deadline: 2022-01-23
  • Category: Et cetera