IT Onsite Support Technician

Join the technology-driven team at Arvato as an IT Onsite Support Technician, where you’ll be the first point of contact for onsite technical assistance. In this role, you’ll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We’re looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we’d love to have you on our team.Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.Candidate will assist our customers via phone, email, chat & on-site support.Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.Manage onsite support tickets within the service levelRespond to customer issues via phone, email, chat & on-site supportPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customerDocument customer interactionsEscalate issues to the next Tier with the next level of difficulty as neededInstall, make changes, and repair computer hardware and softwareMonitor the site to identify and resolve issues proactivelyOversee customer communication through to resolutions