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Job DescriptionOur PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.Discover Impactful Work:Supervises a small team of technical administrators support staff focused on PPD's Laboratory Information Mangement System (LIMS) and other enterprise software systems. Delivers technology solutions in a collaborative cross-functional environment. Responsible for supervisory duties necessary to develop staff and deploy technical solutions meeting the needs of the business.A day in the Life:Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.The IT Supervisor position will include leadership and hands-on responsibilities. The IT Supervisor will lead a team of application administrators engaged in the configuration and support of the LIMS and other enterprise software systems. . The IT Supervisor will assist these tasks. Specific responsibilities will include:
Provides work direction and supervision to assigned technical support staff.
Ensures service levels and quality of service business objectives are being met, customer service quality and positive interfaces with customers.
Provides progress updates to IT leaders and aligns IT with business.
Education
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Experience
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
1+ year of leadership responsibility
Laboratory Management Information System (LIMS)
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.Knowledge, Skills, Abilities
Demonstrated leadership skills
Client focused approach with strong interpersonal skills
Must be able to multitask and pay close attention to detail.
Excellent people management skills
IT administration of enterprise software systems, including user administration, software patching, disaster recovery testing, and code promotions
IT support for enterprise systems, including end-user ticket and on-call support, troubleshooting, vendor engagement, incident and problem management.
Experience working in regulated Laboratory (GXP).
Preferred candidates will have expertise in one or more of the following:
Prior LIMS administration experience
Prior experience with SampleManager
Developing new and improving existing Standard Operating Procedures
MS-Office (Word, Excel, Visio, PowerPoint)
Project Management
Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
Experience working in a regulated laboratory
Physical Requirements / Work EnvironmentThermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology with proficiency.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
May require travel. (Recruiter will provide more details.)
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Full-time