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Title: Help Desk Support II Location: Madison, WI Duration: 6+ Months Responsibilities: ? Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system. ? Performing remote troubleshooting through diagnostic techniques and pertinent questions. ? Manage tickets assigned in a timely manner. ? Determine the best solution based on the issue and details provided by the customer. ? Develop/modifying Knowledge Base documentation. ? PC deployments, installation of software and assist customers with new devices. ? Record events and problems and through resolution logs. Requirements and Skills: ? 2-5 years experience working in a help desk environment. ? Proven experience with Microsoft Office, Teams and InTune services. ? In-depth knowledge of computer systems and mobile devices. ? Proven experience as a help desk technician. ? Ability to diagnose and resolve basic technical issues. ? Proficient with iOS and Android devices. ? Detail oriented and maintain confidentiality. ? Ability to work with minimal supervision. Hybrid work model, candidates will be required to be onsite at least 50% of the time, need to be on-site bi-weekly.