Operations Supervisor-Eligibility Unit

Analyzes processes and procedures to optimize performanceCoordinate training activities to ensure that all operations staff are trained to implement project activities effectivelyEffectively supervise a team of Eligibility Specialists and Attendance Tracker (AT) / ECF scanner staffDefines and sets operational goalsDirectly / delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as neededDemonstrate excellent case management data entry and navigating skill in the CWW systemEnsure new job seekers understand W-2 program rights, responsibilities, and service offeringsFacilitate meetings with partners to promote full, frequent communicationMaintain and compile ongoing Eligibility Unit tracking reports assigned by the Operations Manager or Project DirectorMaintains knowledge of applicable federal, state, and local laws, regulations and policies related to welfare and workforce programsMaximize performance and productivityParticipate in development and maintenance of standard operating proceduresPrioritizes assignments and adjusts or adapts service delivery as needed.Responsible for overseeing the project’s programmatic activities and operationsReviews, recommends, reports, and implements programs to ensure the project meets contractual obligations and compliance issuesUnderstands all technical aspects of the operational unitsOther duties as assignedDemonstrated ability to develop, coordinate, and implement W-2 Eligibility Unit services. Experience training, mentoring, and auditing team member performance. Ensure W-2 Eligibility team members assign new clients upfront participation activities, complete CFD monitoring corrections timely, CWW worker action items and required actions identified by ongoing internal QA reports. Ensure W-2 Eligibility Unit team members deliver services aligning and supporting W-2 contract outcomes and project goals. Excellent understanding of external / internal QA audit outcomes and actions necessary for improving future audit outcomes. Completes other W-2 Eligibility Supervisor duties as assigned by the W-2 Operations Manager or W-2 Project Director