Description We are seeking a dedicated and compassionate Patient Service Representative to join our client's healthcare team. The ideal candidate will be responsible for providing exceptional customer service to patients, visitors, and healthcare professionals. Key Responsibilities:
Greet patients and visitors with professionalism and courtesy upon arrival.
Schedule patient appointments accurately and efficiently using the electronic scheduling system.
Verify patient demographic and insurance information during check-in and update as necessary.
Collect patient co-payments, deductibles, and outstanding balances, and process payments securely.
Answer phone calls promptly and assist callers with inquiries, appointment scheduling, and general information.
Maintain patient records and ensure accuracy and completeness of information.
Assist patients with completing necessary forms and paperwork.
Coordinate with healthcare providers and staff to ensure smooth patient flow and efficient operations.
Handle patient concerns and complaints with empathy and professionalism, escalating issues as needed.
Follow HIPAA guidelines and maintain patient confidentiality at all times.
Perform general administrative tasks such as filing, faxing, and scanning documents.
Collaborate with other departments to facilitate coordination of patient care and services.
Requirements
High school diploma or equivalent required
Previous experience in a healthcare setting or customer service role preferred.
Proficient computer skills, including experience with electronic health record (EHR) systems and Microsoft Office Suite.
Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and staff.
Strong organizational skills and attention to detail.
Ability to multitask and work in a fast-paced environment.
Knowledge of medical terminology and insurance procedures preferred.
Ability to maintain professionalism and confidentiality in sensitive situations.
Flexibility to adapt to changing priorities and schedules.
This Patient Service Representative position offers an exciting opportunity to contribute to the delivery of high-quality patient care and customer service. If you are passionate about helping others and thrive in a dynamic healthcare environment, we encourage you to apply.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
Full-time