The Opportunity: The American Girl Security Officer is responsible for helping safeguard our employees, visitors, facilities, and brand assets through effective security practices, associate education, established policies and procedures, and the use of security technology.This position requires a professional who can balance compassion, customer service, and sound judgment while maintaining the appropriate level of professional objectivity. The ideal candidate is dependable, observant, technology-minded, and capable of handling difficult or high-stress situations calmly and professionally without unnecessarily escalating the situation.What Your Impact Will Be: Help maintain the safety and security of employees, visitors, contractors, and the facility.Perform access control and visitor management responsibilities.Monitor and utilize CCTV, alarm systems, CCURE 9000, Guardtrax, and other security technologies.Conduct interior and exterior security patrols in varying weather conditions.Respond appropriately to security, safety, and emergency incidents.Complete accurate, timely, and professional incident reports and documentation.Professionally enforce company policies, procedures, and security standards.Use effective communication and de-escalation techniques when handling difficult or high-stress interactions.Maintain confidentiality and appropriately handle sensitive or restricted information.Respond to medical and emergency situations, including providing CPR/AED assistance when trained and appropriate.Support asset protection efforts by identifying and reporting suspicious activity, security concerns, and potential policy violations.Provide professional customer service and communication to employees, visitors, contractors, and business partners.Work independently, demonstrate initiative, and remain productive during periods of limited activity.Demonstrate reliability, schedule flexibility, teamwork, and accountability.Effectively use computers, mobile devices, electronic reporting systems, and other security-related technology.Multitask and appropriately prioritize competing responsibilities based on urgency, safety, and operational needs.