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JOB REQUIREMENTS: R20020 101140 4626 Dutch Mill RD, Madison, Wisconsin
53716 TruGreen accepts applications on an ongoing basis. Job Description
TruGreen is committed to providing personalized attention for our
associates. We focus on developing our people by building proud, dynamic
teams while helping associates reach their personal and professional
goals. We continuously strive to make TruGreen an employer of choice and
"a great place to work!" Position Overview Provides quality and timely
service to the customer through the recruitment, training, and
supervision of a team of lawn care specialists. Provides effective
coaching and development of field staff so that they may positively
impact customer retention through exceeding customer expectations.
Responsibilities 1. Evaluates the quality of service provided to
customers and develops procedures to minimize customer complaints.
Ensures diplomacy concerning customer service-related concerns. 2.
Coaches and develops lawn specialists and trainees. Works with other
managers to identify ways to reduce customer cancellations. 3. Recruits,
interviews and selects personnel needed to efficiently staff the service
function. Evaluates performance, makes salary recommendations, and
administers disciplinary actions consistent with company policy. 4.
Plans and conducts new hire and on-going training for service personnel
in customer service skills, technical skills, safety policies, and
procedures. 5. Supervises a team of technicians to ensure service
(production and sales) goals are met. Maintains positive morale among
personnel and actively promotes teamwork. 6. Examines associate work for
accuracy, neatness, and conformance to best practices as well as company
policies and procedures. 7. Determines work procedures issuing oral and
written instructions. Expedites workflow by coordinating the sharing of
information between customer and field technician. Prepares work
schedules and assigns and monitors duties to service personnel for
efficiency. 8. Prepares composite reports from individual reports of
subordinates. Conducts daily and weekly management meetings. 9. Ensures
that a safe workplace is provided for all associates by ongoing training
and adherence to company policies. 10. Maintains Department of
Transportation Pre/Post Trip Inspection and Drive Qualification files.
Ensures current licensing is maintained by all associates as required by
company policy/state and/or federal law. Education and Experience
Requirements Associate's degree in a business-related discipline and
two (2) or more years of related experience in
lawn/horticulture/agronomy/lawn care services required, or an equivalent
combination of education and experience. 2+ years of supervisory
management experience required Certificates, licenses, For full
info follow application link. We are an Equal Opportunity/Affirmative
Action Employer - Minorities/Females/Protected Veterans/Individuals with
Disabilities. APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/692727D35A2247AE
Full-time