Vacancy expired!
- As part of the IT Strategic Initiative, client is interested in attaining professional services to provide support for the Websphere service and applications for several state agencies like Client Assistance for Web Platform Services which includes WebSphere, Internet Information Systems (IIS) and MQ applications.
- This professional services engagement is responsible for providing support for the applications running on IIS and WebSphere and IBM WebSphere MQ. These services provide customers with the framework for running WebSphere Application Server (WAS), WebSphere Application Server Network Deployment (WAS ND), WebSphere MQ and IIS in a secure environment at the client’s Data Center.
- Responsibilities for the support of these systems includes the installation, maintenance, support, and configuration of hardware and software; application deployments; maintaining and updating infrastructure documentation; implementation of security policies and filters associated with the tools; and additional troubleshooting support. Presently, there are numerous business applications that utilize these technologies which are critical.
- The applications mentioned above will be supported by this professional services engagement and are used by local and/or state government agencies to provide services to citizens throughout the State. An outage to these systems can be detrimental to state and local government functions and/or their ability to provide service to the citizens.
- Current staffing in the Application Hosting Tools Section, Web Platform Services team is not adequate to provide staffing to support these WebSphere services.
- A Systems Administrator is appropriate because the position relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks, a degree of creativity and latitude is expected.
- The work assigned to this contractor will be assigned by the Web Platform Services Supervisor and monitoring of services provided will occur on a routine basis. This is a core service to the client.
- The service provider will need to have experience in Websphere Administration and peripheral services, along with the various intricacies of its configuration and use of integrated applications.
- Installation, maintenance, administration and monitoring of the WebSphere Software in a multiplatform environment (Linux and Windows).
- Proactive resolution of problems and/or alerts received by various monitoring and management systems.
- Resolution of connectivity problems, assisting users, and debugging problems.
- 24x7 on-call support that includes triage participation and vendor problem management.
- Provide a broad range of technical skills in support of all WebSphere customers.
- Knowledge of and experience with server management concepts and software such as Patchlink, IBM Support Assistant, IBM Tivoli Performance Viewer, HTML, J2EE, SSL, Load Balancing, Session Replication, Content Switching, JVM Tuning, etc.
- Hands-on Technical experience in support of additional software tools such as WebSphere MQ, WebSphere Application Server with Connection Factories and Message-Driven Bean activation specifications, and WebSphere Portal.
- Training and/or experience with scripting tools such as Bash, Korn, and Jython.
- Familiarity with change management in a complex hosting environment.