Systems Administrator/Analyst

Our client is looking for a Systems Administrator/Analyst to be responsible for planning, designing, documenting and implementing information technology to support the ongoing needs the Agency. Key Responsibilities

• Provide expert guidance, direction and leadership in regard to the Agency’s selection and use of technologies.
• Maintains excellent working relationships with team members, vendors and other departments involved in IT projects.
• Responsible for IT related budgeting, strategic planning and forecasting for supported Departments. Assists end users in resolving hardware and software issues by fielding requests, diagnosing problems and fixing issues while providing exceptional customer service.
• Serves as a project manager for Information Technology projects within assigned Departments.
• Establishes project timelines
• Coordinates resources and assigns responsibilities.
• Generates project status reports
• Leads project meetings
• Resolves technical issues
• Recommends, analyzes, investigates and tests new technology and, enhancements. Ensures technology meets IT standards for security, compatibility and standardization.
• Actively collaborates with assigned Departments and outside entities to understand user's needs. Recommends new products and procedures to achieve their business goals. Assists during their investigations and testing.
• Coordinates the process for each department to prepare strategic 3-year and capital IT plans
• Assist departments with planning, research, preparation and presentation of plans.
• Maintains assigned areas of IT Department's 3-year, capital, maintenance and operating budgets.
• Create technical specs for bids and proposals. Actively participates and recommends solution during vendor review and selection process. Assist with contract reviews.
• Maintains working knowledge of security/regulatory compliancy required by assigned Departments to serve as resource to identify solutions and policies/procedures that will help Departments maintain a high level of compliancy.
• Procures, installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals. Documents, tracks and monitors the problem to facilitate a timely resolution.
• Serves as liaison between end users, vendors, hardware and software manufacturers.
• Consults vendors as needed to resolve issues.
• Reviews, verifies, updates & processes invoices related to purchases.
• Uses automation tools to configure, test and deploy system wide installations and updates.
• Administration of the remote access desktop environment.
• Prepares/updates training material and documentation for departmental and internal IT systems.
• Trains end users on proper usage of hardware/software.
• Administrates hardware and software licenses, registration, warranties and maintains inventory.
• Provide 2nd tier support for the IT Support Specialist Team
• Participates in on-call rotation.
• Provide support to Systems Engineer as needed.
• Performs other duties as assigned.

• 2-3 years - Experience installing/configuring/troubleshooting hardware and software
• Working knowledge of Imaging Software, document management tools
• Considerable knowledge of basic networking concepts (wireless, client/server topology, etc.)
• Considerable ability to troubleshoot in unfamiliar environments. Ability to properly utilize logging information to diagnose issues and troubleshoot problems. Recognize trends to identify root cause issues.
• Ability to manage project scope and schedule
• Associate's or Bachelor's degree or in an IT related Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

• Windows 10
• Apple IOS
• PDQ (app deployment and client management)