Technical Support

04 Jun 2024

Vacancy expired!

TEKsystems is partnering with a local client in the search for a 2nd shift Technical Support Technician.The Technical Support Technician will provide timely response to customer service requests, evaluate the root cause and coordinate resolution while reporting status within established best practices and in accordance with all customer specific material or process requirements.Responsibilities include:In-bound call reception of client Service queue for field technicians reporting status or requesting direction

Out-bound calling to field technicians to gather status or provide direction when length of time at customer location that has elapsed or the scope of issue has created a scenario that requires immediate and repeated contact

Ensure that the field technicians time spent onsite is utilized in the most efficient fashion possible

Document the status of and provide direction to technicians in the field performing work on service requests

Ensuring all necessary onsite arrangements or customer provided and/or shipped equipment confirmations have been made prior to scheduling of technician

Entering brief updates in customer databases per established best practices and (or) customer requirements.

Closing out completed service requests in internal and/or customer database

This position will be supporting field techs that are in stores dealing with miscellaneous issues.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Full-time
  • ID: #42404207
  • State: Wisconsin Middleton 53562 Middleton USA
  • City: Middleton
  • Salary: USD TBD TBD
  • Showed: 2022-06-04
  • Deadline: 2022-08-03
  • Category: Et cetera