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- The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications system, mobile device management, and network connectivity with this agency.
- The position will require research, analysis and design for systems such as internal messaging communications and billing software, agency managed telecommunications data, and improving process and procedures through automation.
- The candidate MUST HAVE experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services. The candidate should have experience with networking services both LAN and WAN. The candidate should have experience with standardizing mobile technology and supporting daily operations in a dynamic billing and tracking systems.
- The candidate must have experience developing Telecom standards, configuration testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of documentation are required.
- The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
- The candidate should be capable of working independently on a diverse amount of activities.
- The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration.
- The candidate should be skilled in the prioritization of daily tasks and project tasks.
- The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.
- On Call support will be required.
- Experience in the administration of Cisco Unified Communications software
- Experience in managing Call Center software
- Demonstrated Telecommunications vendor services support administration
- Demonstrated skills in telecommunications asset management and billing reconciliation