Job SummaryThe Control Room Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI.  The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility.The responsibilities of this position include, but are not limited to:Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needsRegular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring publicLocating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safetyPosition will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when neededMaintains traffic incident reports for incidents occurring on WI state highwaysAssesses large volumes of data from a wide variety of sources to detect possible traffic incidentsProvides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devicesPerform functions similar to an emergency dispatcher within a call center environment dispatching various resourcesResponsible for the quality, accuracy and timeliness of all information disseminatedAttend trainings and staff meetings as requested possibly outside of normal scheduleOther duties as assigned