The Control Room Shift Supervisor will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI.  The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. Other responsibilities include:Oversee all aspects of daily TMC control room operations on the overnight shift (10 PM - 6 AM).Conduct audits to ensure quality, accuracy and procedural compliance.Oversee shift scheduling and compliance with attendance policies in conjunction with management.Coordinate and track initial and recurrent training and development of staff on assigned shift.Ensure adherence to all policies and procedures (both AECOM and client)Oversee Flex Lane operations and training on assigned shift, stepping in to operate Flex Lane when needed. Position will be expected to become Flex Lane certified and maintain certification.Review applications and resumes for control room operator positions and assist in conducting interviews and recommending hires.Oversee work zone and special event support ensuring quality and accuracy of information.Provide regular situation awareness to AECOM and client management on planned / unplanned events, device and systems outages, emergency situations, and other time-sensitive situations.Assume duties of a control room operator or specialist when needed.Manage and log traffic incidents in an Advanced Transportation Management System (ATMS) software.Coordinate and dispatch resources to incidents in a safe, timely and efficient manner.Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.Attend meetings, trainings, conferences, etc. at the request of the TMC operations manager, project manager, or client.Required to participate in an on-call rotation for after-hours, weekend, and holiday support.Other tasks and projects as determined by AECOM or client management.