Assistant Director of Financial Aid Services

Position Details

POSITION REQUIREMENTS

Job Title

Assistant Director of Financial Aid Services

Department

Student Services

Location

Sheridan

Posting Category

Staff

Desired Start Date

Hourly Rate (if applicable)

Hiring Range

44,693 to 55,866

Full Salary Range

44,693 to 67,040

Benefits Summary

• Employer paid retirement plan (17.37%

• Group Health, Dental and Life

• 20 days paid annual leave
• Four days per year paid personal leave
• 16 paid holidays per year
• Paid medical, emergency and

• Employee and family tuition waivers
• Free easy-access parking
• Collaborative work environment
• Onsite fitness center and walking track
• Verizon, Microsoft, Dell and HP

• Professional development

Months Worked Annually

Full-time 12 months

Typical Work Schedule

• Office Setting, generally Mon. – Fri. 8 am to 5 pm.
• May require working occasional weekends, and evenings
• May require occasional travel, which may include overnight stays

Position Information

Posting Number

20150767P

Job Posting Date

06/02/2022

Initial Review Date

07/16/2022

Open Until Filled

Yes

Job Summary

The Assistant Director supports the Director with planning, developing and administrating of federal, state and institutional programs in adherence to all federal and state regulations, and institutional policies and procedures. The Assistant Director works closely with Financial Aid Office staff to administer and ensure compliance of all aspects of federal, state, and institutional aid. The Assistant Director is upbeat and positive and is committed to providing the highest level of customer service as they serve as the face of a continually growing and dynamic college community. The Assistant Director has an attention to detail, comfortable working independently and ability to comprehend and apply federal regulations.

Reports To

Director of Financial Aid Services

Education/Qualifications

• Bachelor’s degree from an accredited college or university

Knowledge, Skills & Abilities

• Demonstrate experience with various government financial aid databases, such as, but not limited to, Ellucian Colleague Student Information System, FAA Access, NSLDS, COD, and SAIG Mailbox
• Obtain a comprehensive knowledge of federal Title IV financial aid regulations and requirements, with the ability to interpret the complex financial aid rules, regulations, and applications of the U.S. Department of Education and the State of Wyoming
• Effectively convey complex information in a personable manner
• Analyze and solve problems using creativity, good judgment and initiative
• Comprehend federal compliance language and concepts
• Considerable skill in establishing and maintaining effective working relationships with officials, employees, students and parents
• Manage a high volume of daily interactions with students, parents and the community
• Demonstrate organization and time management skills
• Ability to “multi task” and prioritize work to meet deadlines, while demonstrating attention to detail
• Comprehend compliance language and concepts
• Listen actively; demonstrate patience and judgment to act based on knowledge and training
• Understand and interpret often unspoken and/or unclearly articulated needs and requests of the financial aid “customer” (student/parent/community member)
• Plan and present informational programs to individuals and groups
• Work independently with little supervision
• Attend workshops, meetings, or conferences; in-person or virtual
• Microsoft Word and Excel at an advanced level
• Maintain confidentiality of student records in strict accordance with the Family Educational Rights and Privacy Act (FERPA)
• Maintain data security in strict accordance with GLBA
• Understanding of integrated database systems; Ellucian Colleague, CROA
• Working knowledge of Title IV financial aid process and office procedures.
• Basic understanding of Internal Revenue (IRS) forms
• Policies and Procedures of NWCCD

Working Conditions/Physical Requirements

• May require working occasional weekends, and evenings
• May require occasional travel, which may include overnight stays
• Office Setting

About Northern Wyoming Community College District

Sheridan College is located in historic Sheridan, WY at the foot of the beautiful Big Horn Mountains, minutes away from a variety of outdoor recreational activities. Sheridan is ranked “America’s Top Western Town” by True West magazine and is a vibrant community. Sheridan College is a vital component in the community.

Experience

• Computer databases and records maintenance
• Experience in higher education financial aid programs, and/or compliance-related or legal work

Special Instructions to Applicants

All NWCCD job postings are contingent on funding. Transcripts will be required and may be attached to your online application documents under “Transcripts” and for additional space, under “Other Documents” or emailed to: HR@sheridan.edu. Letters of recommendation are highly recommended and can be attached to your online application documents (up to three letters), or may be sent to Human Resources at HR@sheridan.edu.

Job Duties

These are the job duties for required of the position.

Percentage of time

35%

Responsibility/Duty

Represent and lead NWCCD’s Financial Aid office with a positive and student-focused attitude and share the general duties common to all financial aid team members, including:

• Provide excellent and quality customer service to students, parents and members of the college community

• Counsel prospective and current students, parents and guidance counselors on financial aid application procedures, timelines, policies and procedures.

• Participate in committees to ensure accurate and timely information is delivered to both staff and students.

• Review of financial applications; verify information for completeness and eligibility. Manage financial aid records while adhering to NWCCD’s stringent data safeguard protocols; maintain student record confidentiality as per FERPA regulations.

• As a member of the Enrollment Services Team, provide support and leadership, while manages the quality of customer service to students, parents, and members of the college community.
  • Ensure that goals, objectives, plans, budgets, policies, practices and actions produce desired student achievement goals consistent with the overall mission and strategic plan of the College.

  • Practice and promote continuous quality improvement principles.

  • Promote and foster teamwork and cooperation between departments.

Percentage of time

20%

Responsibility/Duty

Assists with maintaining the Policy and Procedures manual to comply with federal, state and institutional regulations governing student financial aid; manages the current working knowledge of all employees in the financial aid office to ensure up-to-date information is given. Ensures all information given is accurate, reliable, and complies with federal regulations, office Policy and Procedures, and the mission statement of the college.

Provide responsive information, quick problem resolution, and full policy and procedural interpretations, explanations, and advice/guidance, in-person and on-the-phone, to students, their parents, college personnel, and the public.

Percentage of time

35%

Responsibility/Duty

In addition, the Assistant Director will:

1. Provide strategic direction and administration of student financial aid programs through the effective implementation, development, and management of the Ellucian Colleague software.

2. Assume reasonability of the Financial Aid Office in the absence of the Director.

3. Oversee daily reports processes and student enrollment monitoring, troubleshoots/resolves aid discrepancies as necessary; generates correspondence to students produced by the Financial Aid Office such as award letters, verification notifications, R2T4, using the Ellucian Colleague and other software systems.

4. Assist Director with enrollment reporting processes.

5. Process all federal and private student loan requests

6. Utilize Colleague reports to ensure federal aid disbursements are accurate in accordance to federal aid eligibility regulations; resolve all identified discrepancies and/or rejects of federal aid programs, to include the Pell Grant.

10. Manages federal Campus-Based programs and funding; ensure all regulations and requirements are met annually.

7. Processes all Return of Title IV Funds for official and unofficial withdrawals; including post-withdrawal disbursements.

8. Assists Director with preparing and leading activities with trainings in quarterly staff meetings.

11. Assist the Financial Aid Director with the financial literacy program to help educate students to understand the various financial topics so they can make informed and effective decisions; to contribute to minimizing student loan default rate.

12. Handle all special circumstances or professional adjustments pertaining to FAFSA applications.

13. Work alongside the Director with all internal and external audits.

14. Serves as a back-up for other aid processes.

Percentage of time

10%

Responsibility/Duty

Represents department at outreach activities both on and off campus, including:

• Financial Aid Nights at high schools

• Recruiting activities

• Classroom presentations 4. Orientations

• Perform other duties as assigned by supervisor.