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Case ManagerVOA Churchill · Cheyenne, WyomingDepartment VOA ChurchillEmployment Type Full-Time RegularMinimum Experience Entry-levelEach day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and ExcellenceRole SummaryProvide support to assigned clients. Facilitate / link clients to appropriate community service resources. Assist and support clinical services as needed in cooperation with the treatment team.Core Skills, Knowledge, and AbilitiesProficiency with computers
Proficiency with Microsoft Office software: Outlook, Word, Excel
Ability to learn new computer software quickly
Proficiency with modern standard office equipment
Excellent attention to detail and organizational skills
Successfully interact with clients and team members in professional manner
Ability to prioritize and manage multiple tasks concurrently
Demonstrate independent work initiative and sound judgement
Core ResponsibilitiesReceives referrals for Case Management services/treatment from therapists; provides initial and on-going assessment of client needs for case management, treatment, support and/or skills training.
Is familiar with community resources and makes appropriate referrals and / or links clientsto those resources.
Provides case management monitoring of the client’s condition(s) and progress or lack of progress and communicates this to primary therapist.
Advocates on behalf of the client to ensure his/her access to needed resources and ensure their rights are respected.
Provides case managementemergency services during work hours and after hours as assigned.
Provides psychiatric rehabilitation services to all clients in need, including: readiness assessment, skills training on an individual and group basis, assisting Clinicians who facilitate group activities,andcase management to improve the Client’s functioning and to assist client in being successful in his/her treatment goals.
Carries out all psychiatric rehabilitation services in accordance with client’s treatment plan and goals and identifies possible service needs to primary Clinician in support of comprehensive treatment planning.
Provides liaison services to state and local hospitals as needed.
Provides program and case consultation and education services as needed.
Is responsible for tracking supported employment activities within Peak Wellness Center and assists with the development, and implementation of supported employment programming as directed by supervisor and Clinic Director.
Maintains case records and documentation according to the Policies and Procedures for PWC. Provides documentation reflecting the course of treatment in a timely manner.
Actively participates in supervision meeting, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities.
Maintains a suitable professional demeanor that includes: contributing to a positive work environment within PWC through the exercise of dependability, flexibility, cooperation, supportiveness and respect for others, communication, creativity, ethical behavior, and appropriate appearance.
Maintains therapeutic responsibility for the collection of fees.
Accurately completes all necessary intake elements in Peak Wellness admission process and completes all appropriate releases.
The above statements describe the general nature and level of work performed and are not an exhaustive list of all responsibilities and duties the supervisor might require.ComplianceUnderstands and complies with the agency’s policies and procedures, as well as, ethical standards and laws and regulations. Is competent regarding CARF standards of accreditation and maintains confidentiality as required. Completes organizational requirements on a timely basis (i.e. annual in-services, etc.).E du cational RequirementsBachelor’s Degree in Psychology, Social Work, or related field
Preferred RequirementsExperience working with individuals in need of assistance linking with or negotiating for services and resources within the community.
Visual and Auditory DemandsAll employees must possess adequate vision and hearing to safely perform their job functions. Employees involved in direct client care must particularly have hearing abilities to communicate with clients. Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception and the ability to adjust focus.Work Environment and Physical DemandsThe work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may occasionally be exposed to wet or humid conditions, fumes, or airborne particles, toxic, caustic chemicals as biohazard and risk of electrical shock. The noise level in the work environment is usually moderate.This position will require the ability to be seated while working at the computer for moderate amounts of time consistently. Extensive amounts of hand and wrist manipulation will be required to operate office equipment. Frequently standing and transitioning between sitting and standing. Ability to lift, carry, push, and pull 10 – 30lbs will be needed occasionally. Ability to kneel and reach from waist to overhead and from waist to floor infrequently.EEO StatementVOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA)
Full-time