Customer Experience Specialist

13 May 2022
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Fremont Motor Companies is a progressive, growing company that is continually recruiting people who want to be part of a dynamic, synergistic team. Fremont Motors continuously works toward the goal of improvement in providing service to our customers, and we understand that our employees are the most vital asset in the organization

Benefits

  • Group Health Insurance Plan

  • 401(K) Plan plus Match

  • Employee Discounts on Parts and Services

  • Employee Discounts on New and Used Vehicles

  • Paid Training

  • Paid Time Off

  • Holiday Pay

POSITION SUMMARY:

Assist and educate Sales consultants on additional revenue opportunities for the dealership by selling finance and insurance programs and other appropriate after-sale items to new- and used-vehicle customers.

BEHAVIOR STANDARD:

  • Must maintain a respectful work atmosphere by acting and communicating in a manner that promotes a professional workplace with customers, clients, co-workers and management.
  • Attendance is an essential job function for this position.

QUALIFICATIONS:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The individual must also have a valid driver’s license and the ability to be insured under Fremont’s insurance plan.
  • Sales experience.
  • Understanding of the automotive industry.
  • Enterprising individual who can start and carry out projects.
  • Excellent organizational, problem-solving, planning and decision-making skills.
  • Excellent interpersonal skills.
  • Knowledge of principles and processes for purchasing, reconditioning, and distributing vehicles to obtain the best value and sale.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

  • Essential Duties include the following. Other duties may be assigned
  • Provides customers with thorough explanation of aftermarket products and extended warranties.
  • Converts cash deals to finance.
  • Processes all federal, state, and dealer paperwork related to vehicle transaction.
  • Understands and complies with federal, state, and local regulations that affect the new- and used-vehicle and finance departments.
  • Checks all paperwork for correct title, lien information, taxes, etc., before forwarding to accounting.
  • Acquires and maintains current state insurance license, completing continuing credit insurance education as needed.
  • Provides customers with complete explanation of manufacturer and dealership service procedures and policies.
  • Maintains insurance files.
  • Provides sales force and sales managers with current information about finance and lease programs continually.
  • Trains the sales staff regarding the benefits of financing, insurance and extended service programs.
  • Works with sales managers to secure a reasonable profit from every sale.
  • Works closely with general sales manager to establish sales department goals and objectives and ensures that they are achieved.
  • Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction.
  • Maintains a professional appearance.
  • Maintains a clean and professional work environment.
  • Support the Sales team by creating, printing, and executing finance paperwork
  • Interact with customers to obtain signatures on finance documentation and explain paperwork, verbiage and commitments
  • Ensure customer satisfaction by answering questions about the finance paperwork and asking the customer to complete the Toyota customer satisfaction survey
  • Review contracts to ensure accuracy
  • Become an expert in banking programs and WY state paperwork and guidelines
  • Support the leadership team by correcting funding issues and assisting in customer product retention
  • Contribute to and maintain reporting and communication duties so the entire sales team is aware of current performance and outstanding items needed
  • Support business office staff with filing, scanning and other data processing duties as needed

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit; use hands, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work location is indoors and outdoors. Moving vehicles around the lot will be required at times. Noise ranges from moderate level to periods of exposure to high noise levels from equipment and vehicles being started and moved. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • ID: #40835974
  • State: Wyoming Sheridan 82801 Sheridan USA
  • City: Sheridan
  • Salary: USD TBD TBD
  • Job type: Part-time
  • Showed: 2022-05-13
  • Deadline: 2022-07-12
  • Category: Customer service
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