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Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.Instructions on how to apply, click “Apply to Job” online on this web page.Required Skills: Data Analyst, Risk & Payments Responsibilities:Build data infrastructure for workforce management from end to end: data pipelines, data tables, data dashboards
Identify and build operational and support metrics such as volume, satisfaction, contact rates, quality, and turn-around-times
Identify, investigate, scope, and escalate performance analysis to drive top line goals
Identify and scope insights rising from the Payments Support Customer ecosystem and improve that ecosystem, specifically automated Customer Support processes and automated reporting
Partner with our developers to maintain the reliability and effectiveness of the platform
Position requires incidental domestic and international travel
Telecommute from anywhere in the U.S. permitted (remote work benefit)
Minimum Qualifications: Minimum Qualifications:Employer will accept a Master’s degree in Computer Science, Computer Engineering, Data Analytics, Operations, Applied Sciences, Mathematics, or related field. Position also requires completion of a university-level course/research project/internship/thesis, or 6 months of experience in each of the following:
Matlab, Data Quality, Data Transformation, Classification and Clustering Algorithms
Algorithms
Version Control using GIT, Sprint Process
Python, Data Analysis, Data Visualization, or JavaScript
Distributed Database Systems, Hadoop, SQL, or Big Data
Machine Learning
Industry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Full-time