Host/Cashier

Job Description

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• Prompt, courteous and proper seating of guests in the restaurant facilities; Follows company policy regarding the seating of guests.
• Ensures cleanliness of table before seating guests.
• Maintains a seating waiting list as necessary.
• Moves tables and chairs as necessary to accommodate different sized groups.
• Completes guest transactions using a cash register and credit card machine; Counts money accurately and efficiently, makes change, and completes opening and closing reports.
• Maintains a neat, organized front-of-house environment.
• Responds to guest complaints in a professional manner.
• Communicates with the Back-of-House management regarding large incoming groups, changes in schedules and any other information that affects kitchen operations.
• Assists with opening and closing tasks and side work as needed.
• Completes required front-of-the-house sanitation procedures.
• Responsible for daily cleaning projects in addition to any other cleaning projects assigned; Ensures the area in and around host stand is clean and litter free.
• Answers phones and addresses reservation requests.
• Knowledgeable of food and beverage menus.
• Cover shifts in other departments as needed.
• Assist with various restaurant tasks such as carrying trays, clearing and setting tables, etc., as needed.
• Knows and follows all company, Environmental, Health, and Safety Management Programs.
• Works extra shifts and hours as required.
• Assists in other departments as needed.
• Other duties as assigned

Qualifications

• Read, write, speak and understand English effectively.
• Ability to learn all company training materials.
• Strong math and cash handling skills.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.
• Good verbal and written communication skills.
• Ability to operate a cash register and a credit card machine.
• Ability to work with minimal supervision and be self-motivated.
• Must have proper food handling or equivalent certification or ability to obtain upon hire.

• Must be able to understand normal conversation and accurately communicate information.
• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
• Ability to climb stairs occasionally.
• Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, push, pull, finger, grasp, and reach down, forward and overhead frequently.
• Must be able to operate a computer.
• Ability to remain seated for extended periods of time.
• Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
• Manual dexterity to grasp and handle cash, coins, paper, phones, etc.
• Operate cash register, credit card machine and POS system.
• Ability to lift and carry up to 40 pounds occasionally.
• Must be able to properly handle and carry a large, heavy tray of food items and/or dishes and glassware.

• High School Diploma, GED, or equivalent, or previous related work experience preferred.
• Cash handling experience preferred.
• 1-year customer service experience preferred.
• Restaurant/café and POS software experience a plus.

Additional Information