Housekeeping Assistant Manager

Job Description

The

• Performs and completes housekeeping duties in a timely manner.
  • Stocks and organizes supply cart.
  • Removes soiled/dirty linens from all beds.
  • Inspects linens prior to placing in rooms and returns any torn or dirty linens to supply room.
  • Distributes clean linens to stayovers, as requested.
  • Cleans/scrubs shower, tub, toilet, sink, counters, mirrors and glasses.
  • Vacuums carpets; Mops all tile floors; Dusts all furniture, and polishes as needed.
  • Cleans microwaves, refrigerators and sinks.
  • Checks bathroom inventory items and restocks any missing items as necessary.
  • Folds clean linens as necessary; Places linen package in each room.
  • Assists customers with specific requests.
  • Cleans and organizes supply room.
  • Uses personal protective equipment (PPE) as required.
• Thoroughly inspects all rooms for cleanliness; Records inspection results and changes the status of rooms that are ready after rooms have passed inspection.
• Ensures proper use of inventory and supplies.
• Reports any missing, damaged or maintenance issues in rooms immediately.
• Maintains reports of check-outs and stay-overs and delegates assignments to housekeepers.
• Provides excellent customer service; Responds to guest and employee requests and questions in a professional manner.
• Comply with and ensure compliance with security procedures.
• Assists with the training, scheduling, discipline of housekeeping staff; directly supervises Housekeepers as required.
• Assists with department performance evaluations.
• Knows and follows all company, Environmental, Health, and Safety Management Programs.
• Works extra shifts and hours as required.
• Assists in other departments as needed.
• Other duties as assigned.

Qualifications

• A valid Driver’s License is preferred.
• Read, write, understand and communicate in English.
• Solid knowledge of all duties related to housekeeping, porter, laundry, etc.
• Strong organization, interpersonal and multi-tasking skills.
• Excellent communication skills.
• Excellent supervisory and management skills.
• Excellent guest relations skills.
• The ability to work with minimal supervision and be self-motivated.
• Good computer skills including MS Word, Excel, email; Opera or similar reservations software experience preferred.
• Ability to learn all company training materials.

• Must be able to understand normal conversation and accurately communicate information.
• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
• Must be able to climb stairs frequently.
• Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward and overhead repetitively.
• Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio.
• Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines.
• Ability to lift and carry up to 50 pounds occasionally.
• Must be able to operate a computer.
• Must be able safely to operate a motor vehicle as required.
• The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity and sometimes inclement weather.

• High School Diploma, GED, or equivalent and 2 years of domestic or commercial housekeeping or related work experience, or equivalent combination of work experience and education required.
• Previous Supervisory and/or Management work experience preferred.
• Previous experience with Opera or similar reservation management system preferred.
• Prior work experience with, and knowledge of, cleaning chemicals and

Additional Information