Operations Technician II

About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleAs an Operations Technician II at Lumen you will need a strong technical skill level working on complex assignments within the Lumen Transport Network 24x7 fast-paced heavy-workload environment. You will perform varies tasks of moderate to High Level complexity requiring the application of standard procedures and criteria. The Operations Technician II will be responsible for troubleshooting problems of network equipment and circuits. This includes the fiber, transport equipment and all critical infrastructures. You must demonstrate a degree of experience maintenance & testing, test equipment, telecommunication equipment outside plant network in a given geographic boundary, including metro and long-haul fibers. Experience with layer 3 routing and layer 2 switches are a must for this role. Experience with Transport, MOP, Network Operations Centers, SONET, and DWDM all a plus.LocationThis is a work from home position within the U.S.The Main Responsibilities

Monitors and maintains the Lumen Transport Network. Opens trouble tickets and works the repair of network equipment and facilities with field operations, next level support and off-net providers.

Knows equipment-specific maintenance procedures and can assist field ops in card swaps and equipment restoral.

Takes the lead in driving equipment and facility repair.

Knows transport network topology and can make final go/no-go decisions on maintenance activities based on current network status.

Analyzes network events and identifies critical issues, setting appropriate priorities to maintain network reliability.

Able to follow MOPs, anticipate problems, and take corrective action proactively.

Has a thorough understanding of transport networks and Lumen repair procedures.

Able to work with minimal supervision in a customer service, call center environment.

What We Look For in a Candidate

Teamwork and interpersonal skills are critical.

Self-initiative and excellent communication skills.

Expert in SONET, SDH, and DWDM equipment maintenance and troubleshooting.

Knowledge of transport network operations centers processes and tools.

Experience with Cisco, ALU, Meraki, Versa, Fortinet - to name a few

CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$46313 - $61750 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$48700 - $65000 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$51188 - $68250 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$53625 - $71500 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 333863Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :46313Salary Max :71500This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, please report them to us immediately as they are not authorized by our company and may be fraudulent.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline08/06/2024