Signal Marina Manager

Job Description

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• Train, schedule, discipline, directly supervise and delegate work to Assistant Marina Manager and Marina Attendants.
• In the absence of the General Manager and Operations Manager (days off and staggered shifts), function as the manager in charge and make independent management and operational decisions during such absences.
• Maintain positive morale of Marina staff.
• Maintain knowledge of and direct all day-to-day activities involved within the marina departments including sales transactions, cash handling, fueling procedures, boat rental and load-out procedures.
• Keep all areas of the marina in the highest order of cleanliness and safety.
• Respond to emergency situations; evaluate the emergency, determine and take the proper action(s) necessary to resolve the situation; notify the General Manager and Office Manager as needed.
• Assess and order supplies needed for normal operations for boat rentals, marina store, fuel dock and dock maintenance departments according to Green Procurement standards.
• Ensure the entire marina area is kept clean, trash is picked up, debris and anything including driftwood that is washed into the marina area is cleared away as needed.
• Ensure that the marina staff is familiar with and knowledgeable in boat inspections before a park visitor takes a boat out, the renting of boats, cash handling and opening and closing procedures.
• Inspect all boats in the marina following storms and/or high winds and pump out boat bilges when and where necessary.
• Ensure that docks are maintained at proper levels.
• Teach customers proper boating procedures.
• Learn the hazardous areas of Jackson Lake and inform the guests of these areas.
• Provide a high level of customer service throughout the marina operation especially when dealing with park visitors.
• Calmly, effectively, politely and professionally resolve park visitor problems and complaints.
• On daily basis, observe buoy field and move buoys as necessary to maintain appropriate distance between them.
• Record the daily payroll of the marina operation and submit every other week completed payroll to Personnel.
• Accompany National Park Service personnel in inspections of all equipment and operations.
• Keep staff, marina office, and the grounds immediately around the office area clean and neat.
• Responsible for the accuracy of all daily and monthly spreadsheets and reports as required.
• Communicate environmental issues, concerns and/or changes during monthly department operational reviews and/or meetings.
• Conduct monthly marina safety meetings and drills with Marina staff.
• Report any maintenance problems/deficiencies to the General Manager or to the Maintenance Supervisor.
• Keep management and maintenance personnel informed of the condition of buoys and buoy hardware; suggest replacement/repair when necessary.
• Work closely with the Signal Mountain Lodge Operations Manager and General Manager and his/her designated representative and communicate regular updates and keep apprised of problems and potential problems.
• Attend required staff meetings.
• Complete detailed, honest performance mid-season and end of the season performance evaluations for staff.
• Review department timesheets for accuracy and turn into HR in a timely manner.
• Check that proper boat rental procedures and speeches are accurately followed by marina staff.
• Conduct all on the job training of marina staff in the operation of all equipment (cash registers, gas pumps, , boats/canoes, etc.) including the departmental specific Safety and Environmental Training in conjunction with Safety and environmental manager.
• Check that any hazardous waste or bio-hazard waste is correctly disposed of properly.
• Check that all products/chemicals used in your department meet SML Green Procurement Standards and that all chemicals are being correctly diluted.
• Ensure that Hazardous Chemical logs are filled out accurately and thoroughly.
• Complete Hazardous Chemical Inventory and keep current.
• Perform Cold Water rescues when needed.
• Ensure that all attendants are trained in SML Risk Management Program, Environmental Program, and Hazard Communication Program and that all policies and procedures are strictly followed.
• Keep rental agreements, orientation forms and all other operational paperwork well stocked and up to date.
• Abide by and enforce all Signal Mountain Lodge and National Park Service rules and laws.
• Abide by and enforce SML Environmental, Health, and Safety Programs policies and procedures are being strictly followed.
• Work cooperatively with coworkers and supervisors.
• Maintain regular and punctual attendance at work.
• Work extra hours if needed during times of staff shortages, times of other scheduling conflicts, or to complete time-sensitive tasks.
• Perform all of the functions of the marina staff as needed.
• Set the standard for the marinas in environmental stewardship.
• Help out in other departments as needed and during slow times.
• Any other duties as assigned.

Qualifications

• Read, write and speak English to communicate with employees and guests and to give and follow instructions.
• Valid driver’s license with good driving record to drive a company vehicle and pull a trailer.
• Knowledge of safe boating operations and good boating and safety skills.
• CPR/First Aid certification or be able to obtain within one year of hire.
• Excellent supervisory/management and training skills.
• Able to accurately operate a cash register, POS systems and credit card machine.
• The ability to work with minimal supervision and be self-motivated.
• Certified as Hazardous Materials Technician or be able to obtain the certification within two years of hire.
• Proficient in Cold Water Rescue techniques or be able to obtain within one year of hire.
• Knowledge of dock construction and anchor placement.
• Excellent interpersonal skills, organizational, time-management and multi-tasking skills.
• Ability to visually recognize hazards, proper buoy locations, safety and repair issues.
• Able to safely drive/operate a boat in all types of weather including very windy and/or stormy conditions.
• Ability to drive and dock all vessels in the fleet.
• Experience in budget development and management.
• Ability to learn all company training materials.
• Proper and accurate money handling and cash counting skills.
• Knowledge of the proper use of fuel equipment.
• Knowledge of the proper use of chemical cleaners, degreasers, oils and additives.
• Knowledge of the proper use of cleaning supplies and proper cleaning techniques.
• Honest and trustworthy.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Excellent guest relations skills to calmly and effectively resolve guest problems and concerns.
• Calmly, effectively, politely and professionally deal with upset or unruly customers.
• Consistently friendly, helpful telephone and in-person demeanor.
• Ability to work with minimal supervision and be self-motivated.

• Climb stairs and walk on uneven, paved, unpaved and sometimes slippery surfaces.
• Work outdoors in a variety of weather conditions including cold and hot weather up to 8 hours at a time.
• Balance/stabilize, stand/remain upright and walk on uneven and moving surfaces (marina docks and boats on water).
• Drive/operate a boat safely at all times including in very windy or stormy conditions.
• Drive/operate a company vehicle/truck safely and tow a trailer.
• Step into and onto boats from docks and back to docks safely and repetitively.
• Stand/remain standing on feet throughout entire shift.
• Kneel, stoop, squat and bend frequently.
• Twist and turn frequently.
• Reach down, forward and overhead.
• Swim 500 feet.
• Push, pull and lift brushes, mop, vacuum, water hose and broom; use brushes, broom and mop daily.
• Carry/use a hand held radio.
• Able to use cleaning supplies and holding tank chemicals.
• Able to visually inspect boats for safety and repair
• Able to visually recognize hazards, proper buoy locations, safety and repair issues.
• Lift up to 50 pounds on a daily basis.

• Associate’s degree preferred.
• Two years of work experience in guest services, customer service and/or conflict resolution.
• Two years of work experience in the Marina or Boating Industries.
• One year of supervisory and management work experience.
• Previous work experience at Signal Mountain Lodge preferred.
• Experience with driving company vehicles and towing trailers preferred.
• Experience with Cold Water Rescue techniques.
• Boating experience on Jackson Lake preferred

Additional Information