IT Field Support Manager (Remote)

18 Oct 2021
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An education services organization in Michigan has a great Remote opportunity awaiting a new IT Field Support Manager. In this role, the IT Field Support Manager (Remote) will be responsible for the design, implementation and support of school technology that will be used in both a traditional school campus and a blended online environment.

Responsibilities: The IT Field Support Manager (Remote):
  • Measures, monitors, and reports on customer satisfaction and vendor performance and implements continuous improvement strategies
  • Performs Executive management status reporting across all relevant Vendor Management activities
  • Collaborates with School Leaders on departmental and school IT support ticket status
  • Works remotely with Corporate IT department on resolving onsite issues
  • Handles the timely completion of technical support tickets
  • Manages the inventory of all IT assets
  • Provides computer training, LMS/ SIS training, and ongoing support for students and teachers
  • Assists in the operation and maintenance of the student instruction technology and third-party IT vendors
  • Handles Google Admin Console, including student account creations and managing the overall structure of the company's Google Suite
  • Assists with setting up testing timeline and tech use for each building
  • Updates all computers and Chromebooks testing software
  • Performs other duties, as needed

Qualifications:
  • 3+ years of related Field Service experience
  • Associate's and/or Bachelor's Degree in Computer Science, Computer Information Systems, etc.
  • MS Office,2010 and 2013
  • MS Window, Chromebook and Apple devices
  • Experience with Google Suite management
  • Previous experience with Network Infrastructure
  • Experience with MS OneDrive/ SharePoint/ TEAMS
  • Experience with Online Educational /State Testing
  • Experience with LMS (Canvas)
  • Experience SIS Systems (Powerschool)
  • Solid problem solving and time management skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized

  • ID: #21296847
  • State: Michigan Inkster 48141 Inkster USA
  • City: Inkster
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2021-10-18
  • Deadline: 2021-12-15
  • Category: Internet engineering
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