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The Application/Product Support Engineer I serves as the primary subject matter expert for technical and business driven applications prevalent in the environment. Responsibilities include a full understanding of the applications functionality, maintenance, documentation, infrastructure requirements, and impacted IT and business areas.Essential Duties and ResponsibilitiesTroubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.Update and maintain internal software documentation.Coordinates with internal departments to ensure organizational and or client requirements are met.Identifies and troubleshoots reported issues and provides technical support as needed.QualificationsAbility to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.Stays abreast of current technologies and develops innovative ideas to be introduced into new or existing products.Maintains expert knowledge of the product(s) and ensures that adaptations to applications provide solutions to user's needs.Provides technical training to clients or internal users.Education and ExperienceBachelor's Degree in Information Technology or related field; or related combination of education and experienced required1 year+ experience with installing/supporting applications, hardware support/maintenance, and direct engagement with business users required