JD - Avaya + Cisco
Should have 7+ years of experience in managing Avaya Aura technology.
Handling CCT L2 / L3 / L4 tasks for Avaya Contact Center and Unified Technology.
Preparing RCA and handling P1/P2/P3/P4 issues.
Hands-on experience on Avaya Technologies like CM, SM, SMGR, SDM, ACR
Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
Working understanding of Avaya Breeze, Avaya Contact Center
Avaya Aura Routing ,Avaya aura Implementations
Servicing.
Hands-on experience on various recording solutions
Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
Good understanding PSTN concepts like, TFN, DID, ANI, etc.
Worked on routing Protocols Like Analog, Digital, SIP and H323, TCP,TLS
Worked on Avaya Voice implementation Solution .
Customer satisfaction approach.
Campus Voice Network Design and Integration.
Enterprise Avaya Voice Network Design and Implementation.
Understanding of design concepts.
Good Understanding of Cisco IPT like CUCM, CUC, Webex, Cloud technologies will be an added advantage.
Working experience in Vendor, OEM will be an added advantage.
Avaya Certification Regards,Mohammed ilyas,PH - 229-264-4024 or Text - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com