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With Cash App Investing, customers can trade stock in their favorite companies with as little as $1 using our free fractional trading feature! We're hiring a Brokerage Operations Specialist to support our Front Office functions of our Broker-Dealer. You will play an important role in our growing broker-dealer subsidiary, Cash App Investing LLC located in Portland Oregon as well as St Louis. You will report to the Brokerage Operations Manager and maintain customer satisfaction by addressing inbound communications for Cash App Investing brokerage accounts.You Will:Quickly and accurately identify customer needs and share the appropriate solution to their questions and account-related issues in compliance with Firm proceduresProcess all work daily to maintain excellent service levels; work in various service queues and maintain ownership over response SLAsIdentify leading indicators of customer experience pain points and reduce further risk of issues with ProductManage and triage Investing related issues through the use of internal tools and systemsAnticipate situations and incidents that could occur and ask the right questions to fuel process improvementsFocus on continued enhancements to improve customer support training and knowledge articles