Job Description:
We are seeking a dedicated and energetic Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, providing top-tier support and ensuring a seamless experience. You will handle inquiries, resolve issues, and assist with customer orders and services. This is an excellent opportunity for individuals looking to develop their career in customer service.Responsibilities:Assist customers via phone, email, and in-person to address inquiries, provide product information, and resolve issuesProcess customer orders and maintain accurate recordsFollow up with customers to ensure satisfaction and handle any post-service issuesMaintain knowledge of company products, services, and policiesDocument customer interactions and update systems accordinglyCollaborate with team members to improve customer service processesProvide administrative support when needed, such as filing and managing documentationContribute to maintaining a positive and welcoming environment for customers