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Overview Enterprise Holdings is the worlds largest car rental operator and an industry leader in mobility and technology. Were one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution. We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 9,500 fully staffed neighborhood and airport offices, including franchisee branches, in nearly 100 countries and territories. Through this robust global network, we operate a fleet of nearly 1.7 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day. At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths. As an Enterprise employee, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential. This position is open to candidates who wish to work from home (WFH). Employees who choose virtual / remote work should have an adequate space to serve as their home office. #LI-REMOTE Responsibilities The Lead Systems Engineer is responsible for ensuring the availability, performance, efficiency, change management, monitoring, emergency response, and capacity planning for High Availability (HA) Rental Systems. These systems are a hybrid collection of Cloud, Web Services, and Legacy solutions. The ideal candidate will be experienced with Site Reliability Engineering, incorporating aspects of software engineering and applying them to infrastructure and operations support. This position creates a bridge between development teams and operations by applying a software engineering mindset to system administration topics, and vice versa. As a Lead Systems Engineer you will be expected to use your technical knowledge to routinely monitor solution health to ensure all rental solutions are meeting established SLAs. You will be called upon to assist with the resolution of production issues that can include performance degradation, capacity concerns, and outage events. In addition, you will be responsible for monitoring and ensuring system health during maintenance events such as patching and upgrades. The eventual comprehension of the complete rental solution ecosystem will be expected to fully participate in problem solving and troubleshooting efforts. We are looking for a talented individual that can serve as a subject matter expert in their area of focus and represent their department on complex assignments. You will be responsible for evaluating elements of technology's effectiveness, research, investigation, and make recommendations for improvements that result in increased solution consistency and reliability. Contributes to the development of strategic capacity planning for the department Applies advanced knowledge of professional concepts and company objectives to resolve a wide range of complex system issues in creative and effective ways Focus is on production infrastructure support and operational strategic activities Monitors key performance metrics; escalates and addresses problems Subject matter expert in more than one area of responsibility; represents team within and outside own department Assists with project planning; provides technical expertise to project teams and/or serves as technical lead on project teams within area/department Works on large, complex assignments Has significant autonomy over completion of day-to-day work and receives general instructions on new projects or assignments Defines, develops, communicates, and implements standards, processes, and procedures for the team or department Establishes, maintains and fosters relationships both within and outside the team and department Collaborates with Architects and recommends adjustments to the architecture to improve the overall capacity, performance, and quality of a solution Provides, develops, and maintains documentation for elements of technology Provides instruction and guidance to less senior team members on new tasks and assignments; ensures deadlines are met Equal Opportunity Employer/Disability/Veterans Qualifications Required: Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future Must be committed to incorporating security into all decisions and daily job responsibilities Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred 5+ years software engineering experience with a strong background in JAVA, Web Services, as well as experience coding in C/C/C# and shell scripting 2+ years of experience with Middleware use and configuration, preferably Tuxedo 2+ years with Splunk, Dynatrace or equivalent tools Experienced with Cloud technologies Experienced with production support role utilizing critical thinking and problem-solving skills. Some experience with command-line operation and system administration of multiple UNIX/Linux distributions Some Database Administration experience, SQL-based distributions preferred Preferred: General network engineering background Knowledge of system/infrastructure testing, problem solving and troubleshooting concepts Knowledge of capacity planning methodologies Knowledge of hardware concepts as they apply across infrastructure arenas, including networking devices, topologies and resiliency patterns