The Security Operation Specialist I - RMOC position is responsible for maintaining situational awareness, gather information from internal and external sources, coordinate incidents with security leaders and intelligence analysts and disseminate information for priority matters. This job will interact with customers, law enforcement, external parties, and employees at all levels of the organization.MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Initiate incident management for incidents under the authority of Corporate Security
Operate and monitor advanced security systems, including CCTV, alarms, and access control systems
Conduct real-time surveillance to detect and respond to potential security threats
Ability to assess a baseline to detect/deter/respond to anomalies
Investigate and analyze security threats to deploy mitigation techniques
Document information and actions taken in case management system
Support security personnel by providing additional information through research of internal and external systems
Prepare and disseminate security products at the request of security leaders
Maintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systems
Provide direct and indirect support to security personnel as needed throughout the duration of the event
Monitor access control systems and surveillance cameras and investigate alarms and incidents
Conduct special projects and assignments in support of the RMOC and Corporate Physical Security operations
Perform other duties as requested
Required Skills/Abilities and Knowledge
Self-starter and motived to address all issues and incidents
Ability to master Corporate Physical Security computer based technology
Ability to manage multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environmentEffective research and analytical skills
Effective information management skills
Ability to assess issues and solve problems
Ability to work independently and as part of a team
Effective documentation and written communication skills with the ability to prepare executive level situational reports
Effective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level management
Effective computer proficiency in Microsoft office applications, GIS systems, and other open source search engines and applicationsKnowledgeable on computer hardware and software applications
Detail oriented, able to multi-task in stressful situations
Required EducationAssociate’s degree or equivalent experienceRequired Related Work Experience and Number of YearsEquivalent military / law enforcement /security operation center work experience - 3 PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeProficient in monitoring open sources to identify events which may impact company operationsPreferred EducationBachelor’s degree or equivalent experienceWORKING CONDITIONSOffice environmentAbility to work overnights, weekends, holidays as neededGSE307 2024-41557 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=FUdvF6eZTWY)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
Full-time