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Career Area:Marketing / Sales / Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.What matters most to you? Is it being a part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe and you contribute to meaningful work. Together, we can build what matters.About CaterpillarCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.About EPDCaterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!The Electric Power Division has an exciting opportunity for an Advanced Electrical Services Representative. As an Advanced Electrical Services Representative at Caterpillar, you will be driving revenue and growth for the Aftermarket Electrical Solutions business (to incl. parts, service, work tools, reman of existing control/automation platforms and new product) in line with industry strategy in the assigned territory, communicated targets and by following established sales processes focused on the end customer. This will be achieved in close collaboration with the respective dealer(s) where the incumbent, under direction of ASR management will provide leadership, guidance, and counsel to optimize dealer’ sales force and sales processes effectiveness, in addition to leveraging opportunity management systems and processes to Caterpillar’s benefit, while recognizing and respecting independence of dealer.Standard job duties include:Deliver, in collaboration with the other verticals, to the annual total business plan for the assigned dealer territories (shared goal). Once an industry specific business plan will be developed, the accountability will move to such plan.In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts. Adopt and be an advocate for sales funnel management methods.Job Duties/Responsibilities may include, but are not limited to:
Collaborate with industries to identify customer accounts for growth
Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns
Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan
Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed
Track opportunity, participation and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales
Seek understanding, document, and communicate internally on customer requirements, business models, competitive landscape, and other market intelligence to ensure product groups and other entities are aware of product & customer needs
Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness
Identify and communicate opportunities for improving aftermarket solutions sales management, marketing, and operational capabilities at assigned dealers
Drive customer connectivity as an enabler to business
Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable)
Keep up to date with industry trends, changing technology and market regulations in countries covered
Manage the T&E budget
Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship
Understand Caterpillar’s business model and act within the business process guidance on review and approval for variance programs and commercial actions
Basic Qualifications:
Bachelor’s degree or equivalent work experience
5+ years of product support field experience with power systems and generator controls
Top Candidates will also have:
The ability to work independently and without constant supervision
Industry knowledge
Knowledge of basic application & machines understanding
Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings)
Experience in sales & marketing areas
Experience in the markets/ industry he/she would be serving
Strong communication & presentation skills
Strong negotiation skills
Strong accountability
Ability to work with people from different backgrounds and cultures
Relocation assistance is not available for this position.This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers #LIVisa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Summary Pay Range:$91,896.00 - $137,844.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.Benefits:Annual incentive bonus planMedical, dental, and vision coveragePaid time off plan (Vacation, Holiday, Volunteer, Etc.)401k savings planHealth savings account (HSA)Flexible spending accounts (FSAs)Disability benefitsLife InsuranceParental leaveHealthy Lifestyle ProgramsEmployee Assistance ProgramsVoluntary Benefits and Employee DiscountsTuition ReimbursementCareer DevelopmentSubject to annual eligibility and incentive plan guidelines .EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
Full-time