Application Support Engineer, Capital

05 Apr 2024

Vacancy expired!

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalmindsResponsibilities:

Proactively help customers quickly become productive with Capital

Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business

Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site

Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges

Assist account teams with struggling customers

Interface with customers and 2nd line / internal support and provide feedback in both directions

Regularly participate in meetings and conference calls with customers

Evaluation of customer specific enhancements in beta-state of the software

Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.

Capture knowledge for web-based support systems

Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line

Actively participate in marketing and sales activities such as, workshops, seminars, etc.

Provide 1st line support for all tools in the Capital tool suite

Provide customer advocacy and product supportability to influence product direction and quality

Covering support focused on the United States and offering worldwide assistance

Job Qualifications:

Broad knowledge in the electrical system & wire harness domain

Detailed understanding of the whole process of design, manufacture and service of harnesses

Experience with Siemens DI SW Capital tools or other electrical system design tools/flows are essential

Knowledge of MCAD systems (e.g. NX, ProE, CATIA)

System and database administration for Progress, Oracle and PostgreSQL installations and sysadmin trainings a plus

Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment.

Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts

Manage multiple tasks and customer issues concurrently

Strong technical communication skills and presentation skills

Strong project management and communication (written and verbal) skills

Ability and willingness to travel

BSEE or BSME, 5+ years of electrical system (and/or electrical harness) design and manufacturing experience desired

The salary range for this position is $95,800 to $172,400 and this role is eligible to earn incentive compensation. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).#DISW#LI-PLM#LI-VS1Organization: Digital IndustriesCompany: Siemens Industry Software Inc.Experience Level: Experienced ProfessionalFull / Part time: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .Job Family: Customer ServicesReq ID: 315226

Full-time
  • ID: #49633075
  • State: Oregon Salem 97301 Salem USA
  • City: Salem
  • Salary: USD TBD TBD
  • Showed: 2023-04-05
  • Deadline: 2023-06-04
  • Category: Et cetera