Client Concierge – Client Services Team

Introduction

We are looking for a warm, detail-oriented professional with exceptional customer service skills to join our Client Services team as a Client Concierge. This front-facing role is essential in modeling our firm’s values and providing a welcoming experience for every client.

About Us

We are a boutique law firm specializing in estate planning and estate settlement. Our mission is to provide outstanding service to both our clients and our team. We believe that by thoughtfully supporting our internal team, we can better serve our client family. Many of our team leaders began in junior or entry-level roles like this one.

Technically, our work involves the proper and thoughtful transfer of property and financial resources before and after death. Emotionally, it’s about helping people focus on what truly matters in life.

Key Responsibilities

Communicate professionally with clients via phone and email

Answer questions from prospective clients

Greet clients and maintain a welcoming office environment

Create and manage client files, including scheduling, payments, and documentation

Perform administrative tasks such as scanning, filing, and managing mail

Compensation & Benefits

Schedule: Full-time, in-person at our Vancouver, WA office

Hourly Rate: $20–$25, depending on experience

Growth: Opportunities for mentorship and advancement

Development: Dedicated budget for professional and personal development

Insurance: Health (Kaiser), dental, vision, life, and long-term disability

Paid Time Off: 29 days in the first year (9 federal holidays, 10 firm closure days, and 10 floating days)

Retirement: Industry-leading 401(k) with 4% company match

How to Apply

To apply, please email a brief message introducing yourself along the following documents in PDF format to jobs@nwlegacylaw.com:

Cover letter

Resume