Customer Service / Order Entry

Experience Required:

Proven experience as an order entry specialist or similar position with experience in customer service or related fields

Proficiency in Microsoft Office applications and order entry systems

Excellent attention to detail and accuracy in data entry

Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously

Strong communication and customer service skills to build positive relationships with customers

Ability to work independently as well as part of a team

Comfortable working in a fast-paced environment with tight deadlines

Responsibilities:

Accurately input customer orders into our ordering system, ensuring all information is correct and up-to-date.

Respond to inquiries from customers regarding their orders and ensure they are resolved in a timely manner.

Process orders in a timely and efficient manner to meet customer delivery expectations.

Monitor order status throughout the fulfillment process and work with shipping personnel to ensure timely delivery.

Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies.

Maintain accurate data entry records and ensure the order processing system is updated in real-time.

Performs other administrative/clerical office duties as assigned.