Customer Support Specialist (B2B & B2C)

Apply Here: https://www.bluevolt.com/careers-at-bluevolt

Or "reply" with a current resume.

This position is in-office.

BlueVolt is a leading e-learning provider, simplifying digital and in-person training through our innovative SaaS platform. We empower businesses to train anytime, anywhere, driving growth, culture, and operational success.

Why BlueVolt? Join our fast-growing, innovative team! We're looking for ambitious individuals eager to grow in a supportive, dynamic environment.

Customer Support Specialist Benefits:

-Health, Dental, and Vision Insurance

-Health Reimbursement Account (HRA) & Flexible Spending Account (FSA)

-SIMPLE IRA with company match

-Generous PTO & holidays

-Company-paid life insurance

-Professional development opportunities

Customer Support Specialist Responsibilities:

-Provide expert customer support via live chat and email, maintaining high service standards

-Troubleshoot BlueVolt software issues and offer step-by-step guidance

-Resolve B2B and B2C customer inquiries quickly and professionally

-Manage support tickets, balancing customer satisfaction with company needs

-Ensure platform proficiency and meet service level commitments

-Collaborate with team members, account managers, and leadership to improve processes

-Perform other tasks as assigned based on performance

Customer Support Specialist Requirements:

-Must work in-office, 8 hours/day

-College degree or equivalent experience in a support/help desk role

-Experience handling customer inquiries in a ticketing environment

-Strong knowledge of PC applications, internet browsers, and Microsoft 365

-Familiarity with web-based ticketing systems

-Basic understanding of computer and system configurations

Soft Skills:

-Adaptable: Open to feedback and can manage competing demands

-Communicative: Clearly conveys ideas and listens actively

-Cooperative: Resolves conflicts effectively, works well with others

-Customer-Centric: Empathetic, professional, and prompt in addressing concerns

-Dependable: Punctual and responsible with tasks

-Problem-Solver: Efficiently resolves issues with attention to detail

-Committed: Long-term focus with a drive for personal and professional growth

This role does not involve supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations are available.