Deposit Operations Senior Specialist

DescriptionAs the Deposit Operations Senior Specialist, you will be providing exceptional customer service to internal and external customers and will support both our Phone and Processing Teams in the Retirement Services department. This position will primarily consist of answering phone calls and responding to chat conversations. Primary responsibilities include

Providing customer service to bank customers and branch colleagues by responding to phone calls and live chat conversations

Learning and understanding IRS regulations as they pertain to IRA products

Performing quality assurance/quality control tasks for various transaction

Research routine customer or bank inquiries as appropriate

Utilizing knowledge of regulatory and compliance requirements to help mitigate financial and reputational risk to Citizens

Qualifications, Education, Certifications and/or Other Professional Credentials

1-2 years customer service experience

Banking experience and/or IRA knowledge preferred

Strong written and verbal communication skills

Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

Proficient in MS Office

Strong written and verbal communication skills

Ability to work independently

Willingness to work as a team

Strong organizational and analytical skills

Possess the power to embrace change and consistently seek process improvement opportunities

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday 8:30 a.m. to 5:00 p.m.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth04/15/2024