Dispatcher/Office Assistant

Do you love a fast pace? Enjoy solving puzzles? This is the perfect opportunity to join a team who are dedicated to World Class Safety and Service. We are a Traffic Safety Management company looking for motivated and dedicated professionals.

If you are interested and have the following attributes, please apply online at https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=256735&clientkey=1C030A5DE52635780154B465F20ACAB6

-excellent customer service skills

-extreme attention to detail

-able to multi-task

-enjoy complex working environments and outside of the box thinking

-flexible, agile, and fantastic communicator

-ability to function professionally in high stress circumstances

-can work independently as well as in a team environment, both are regularly required

POSITION OVERVIEW

Dispatcher 75%

Summary/Objective

The Dispatcher provides assistance with the scheduling of personnel and facilitates the dispatching processes using scheduling software. The Dispatcher makes sure traffic control plans and customer orders are fulfilled in accordance with federal and state regulations. This role provides support to the dispatch team including accurate communication, updating records, and transmitting information. The Dispatcher coordinates with other departments in meeting metrics and overall business objectives.

Essential Functions

This position is responsible for performing dispatch and operations support activities, including the following responsibilities:

Answer multiple phone lines.

Record and fill all customer work orders in a timely manner.

Assign flaggers to work orders to maximize coverage and optimize cost, labor and equipment efficiencies. Develop, establish and maintain a positive working relationship with all field team members.

Coordinates with employees on all signage and other equipment requirements to make sure all jobs are completely equipped.

Provide quality service to all customers; respond to all customer questions and complaints in a timely and professional manner. Establish and maintain a positive working relationship with all customers.

Maintain accurate dispatch and employee attendance records.

Provide management with weekly dispatch and/or other reports as required.

Provide employee support and act as a liaison when issues arise.

Contribute to proper and timely information flow between departments and customers.

Maintain company records and files in a timely, accurate, and organized manner.

Enters data in computer system and maintain logs, records, activities and other information.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Other duties as assigned.

Office Assistant 25%

Summary/Objective

Provides support to various departments within the office.

Essential Functions

This position is responsible for performing administrative duties to support the business and various departments, including the following responsibilities:

Pick up, sort, and deliver mail to the post office by deadlines.

Prepare and ship PPE to employees including timesheets, etc.

Complete and track inventory of PPE items and timebooks

Maintain office supply inventory and ordering of supplies

Organize and scan timesheets to Everett office

Assist the HR department with managing employee training compliance

Assist the HR department in scheduling company truck drivers for drug screens

Manage field travel reservations (hotels and per diem)

Assist the Dispatch and HR department with reporting

Other duties may be assigned

Qualifications and Competencies

Excellent computer skills including accurate and fast data entry

Ability to follow procedures and guidelines for emergency situations

Proficient in English (oral and written)

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Sound judgement and critical thinking

Proficient in MS Office: Word, Excel

Proficient in Google Suite

Ability to learn Paycom software

Stress Management/Composure

Thoroughness and follow through

Time Management skills