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<!DOCTYPE html><html><head></head><body><p>Job ID: OR-</p><div>Onsite/Local Help Desk Analyst with software/hardware troubleshooting, and diagnosing experience</div><p>Location: Salem, Oregon (OR DOR)<br />Duration: 9 months</p><p>Skills:<br />Education Others Associate’s Degree associate’s degree in a related area Novice (1-3 Years) Yes<br />Skills Others Help Desk Analyst 6 year or equivalent experience in the field or in a related area Proficient (4-6 Years) Yes</p><p>Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area and at least 6 year or equivalent experience in the field or in a related area.</p><p>Requires a background check, fingerprinting and compliance with all Oregon Tax laws.</p><p></p></body></html>