Description Job Title: Help Desk Analyst (Service Channel Experience)Location: Salem, NH (Onsite)Employment Type: Temporary to PermanentJob Description:We are seeking a Help Desk Analyst with expertise in utilizing Service Channel software to join our team in Salem, NH. This role offers the opportunity to become an integral part of our organization, contributing to the smooth operation of our service management system. The ideal candidate will have a strong background in help desk support and be adept at managing databases, generating reports, and facilitating efficient ticket resolution processes using Service Channel.Key Responsibilities:Service Channel Management: Utilize expertise in Service Channel software to oversee and manage the service management system effectively.Database Management: Take ownership of database management tasks within Service Channel, including data entry, maintenance, and customization to ensure accuracy and efficiency.Reporting: Run and customize reports within Service Channel to provide valuable insights to stakeholders, aiding in decision-making processes and performance evaluation.Ticket Management: Manage the lifecycle of service tickets within Service Channel, from creation to resolution, ensuring timely and effective handling of customer inquiries and technical issues.Vendor Management: Collaborate with vendors who directly interact with Service Channel, overseeing their access and managing their tickets within their respective portals.Collaboration: Work closely with managers and service technicians within Taymax to coordinate efforts in resolving open tickets and addressing service-related issues using Service Channel.Qualifications:Previous experience in a help desk or service desk role is highly desirable.Proficiency in utilizing Service Channel software is a must.Strong database management skills with experience in running and customizing reports within Service Channel.Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.Detail-oriented with a focus on accuracy and efficiency in task execution.Ability to adapt to a fast-paced environment and prioritize tasks effectively.Located within commuting distance of Salem, NH for onsite work. Requirements Database, EO/IR systems, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Ticketing System, Vendor Management, Database Administration, Database Application, Database Management, Database Maintenance Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
Full-time