Manager, HRIS - ServiceNow

Based in Irvine, CA, Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, we collaborate with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. If you strive to work in an environment focused on helping others and improving lives around the world, Edwards is the place for you.Our Human Resources team is looking for a new Manager, HRIS – ServiceNow Development professional to oversee HRIS ServiceNow Knowledgebase projects and translate business needs into system designs and capabilities. This is an individual contributor role that give you exposure to a variety of teams and stakeholders and will allow you to elevate your ServiceNow expertise through innovative projects. You will play a vital role in the continual improvement of the knowledge management processes and assets by performing regular analysis, reporting, and training.Work Schedule:This role can be 100% remote within the US.Key Responsibilities:

Build and drive the culture of knowledge sharing within HR community and serve as the advocate for Knowledge Management initiatives.

Edit newly-submitted and existing knowledge base content for quality and effectiveness

Create and deliver training on the development and management of documentation and other knowledge resources

Analyze feedback, usage statistics, and other data to prioritize creation and improvement of knowledge resources

Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources

Plan SN Knowledgebase projects and activities while developing solutions that add value to Edwards employees and stakeholders with accountability for successful completion within scope of project deliverables.

Provide direction and guidance to execute tactical HRIS projects and/or initiatives. Identify and interpret trends and patterns to help influence changes to the operations, process or programs.

Create and review data of articles adoption, usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.

Identify and evaluate SN and KB process improvements and/or course correction/course alignment opportunities. Create and maintain proper documentation related to HR systems.

Partner with other SMEs outside of HR (IT, Legal, Finance, etc) to provide HR with more robust analytics. Develop thorough understanding of HR-related data and creates complex queries to extract data for comprehensive analysis.

Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales.

Other incidental duties as assigned by manager

Basic Qualifications:

Bachelor's Degree in a related field

8+ years experience of related analytics experience

2+ years ServiceNow Knowledgebase experience

Familiarity developing within ServiceNow (Javascript)

Working knowledge of HTML

Preferred Qualifications:

ServiceNow HRSD experience highly preferred

Excellent written skills in English and the ability to coach others to create clear and effective content

Strong organizational, self-directed, analytical, and decision-making skills to thrive with aggressive time sensitive deadlines

Advanced Microsoft Word, Excel, PowerPoint, and Visio skills

Proven successful project management skills

Excellent communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

Ability to quickly learn new concepts, skills, and processes

Solid in-person and remote presentation skills

Ability to articulate and assess analytical needs in ambiguous situations

Ability to influence and implement change

Strict attention to detail

Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

Ability to manage competing priorities in a fast paced environment

Consult in project setting within specific sections of area

Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.The base pay range for this position is $106,000 to $151,000 (highly experienced).The pay for the successful candidate will depend on various factors (e.g., geographic location, qualifications, education, prior experience).Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.COVID Vaccination RequirementEdwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.