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- Define business requirements for review and approval with stakeholders
- Create direct channels of communication to software vendor(s) and/or internal application developer(s)
- Collaborate cross-functionally with key stakeholders, tech partners, and marketing operations for discovery, planning, and implementation of key features and projects
- Manage competing resources and priorities
- Monitor deliverables and ensuring timely completion of projects
- Craft and apply best practices to user adoption, on boarding, and training, including creating and updating documentation
- Serve as a liaison between stakeholders and tech partners
- Provide Updating, implementing and maintaining procedures
- Handle customer service to end users, including troubleshooting issues and escalating when needed
- Lead ongoing reviews of business processes and developing optimization strategies
- Work in tandem with Senior MarTech Strategist on pertinent MarTech roadmap projects
- Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Stay up to date on the latest process and platform advancements to automate and modernize systems
- Maintain, prioritize, and process incoming user requests
- Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress
- Gather critical information from meetings with various stakeholders to produce relevant reports
- Create a detailed business analysis, outlining problems, opportunities and solutions for a business
- Document Business Requirement Documents, Business Process Flows, Feature and Function Specifications, Training Instructions, and Test Scenarios
- Bachelor’s degree in Business, Computer Science, or related field, or work experience equivalent to a degree
- 3+ years experience as a system admin in Workfront (required)
- 3+ years experience working in Smartsheet (required)
- 3+ years experience working in digital asset management (preferred)
- 1+ years experience working in JIRA (preferred)
- 5+ years of experience in positions as an individual contributor by performing functions such as - analyzing business processes, team project planning and participation, providing systems support and analysis, and facilitating user trainings and communication
- Mac experience (required)
- Experience working with creative/design projects and cross-functional marketing teams
- Ability to manage multiple projects at the same time
- Detail oriented with strong technical problem-solving skills
- Strong communication and organization skills.