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Job Summary:In this strategic role, the Technical Account Manager is responsible for proactively engaging, nurturing, and bringing success to our clients while also keeping Intelerad’s best interests at heart. The Technical Account Manager ensures that our clients achieve their desired outcomes at every stage of their journey and that they realize continued value from our solutions and services to achieve their goals. They will collaborate with multiple internal departments including professional services, support, product management, research & development to deliver technical solutions. They align and mobilize internal teams to meet the clients’ objectives. The ideal candidate is a quick learner, problem solver, and collaborator who thrives in a fast-paced environment and possesses a customer success orientation. Major accountabilities● Become the key technical contact for largest Intlerad customers, become an expert in their workflows and the way our customers use the product● Leverage technical abilities to enable customer growth, limit churn, and improve client satisfaction● Configure new workflows or modify existing workflows based on customer needs● Test new versions and features of our software for clients to improve upgrade experience● Manage escalations for client issues, act as liaison between Intelerad technical departments and the client, ensure resolution and recommend process improvement● Ensure development roadmap is aligned with the clients’ desired outcomes, improve overall client experience and bring value add● Assess training needs, recommend delivery options and provide additional training to support clients’ self-sufficiency● Funnel customer feedback and recommend the most efficient improvements to Intelerad’s cross-functional teams in order to ensure end-to-end great customer experience;