Retention Marketing Manager (Klaviyo + eCommerce)

Future Tilt is a small but growing email and retention marketing agency helping eCommerce brands increase customer lifetime value through smart campaigns, automations, and strategy.

We’re heading into our third year and looking for a reliable Retention Marketing Manager to help manage three eCommerce accounts — someone who can handle day-to-day execution in Klaviyo while gradually taking on more strategic and client-facing responsibilities.

What You’ll Do

- Manage and deploy campaigns in Klaviyo (copywriting, setup, QA, scheduling).

- Build and update flows to improve lifecycle performance.

- Review segmentation and maintain list hygiene.

- Monitor results and flag performance issues or opportunities.

- Troubleshoot deliverability or automation issues.

- Set up reports and manage A/B tests.

- Communicate with clients on timelines, approvals, and deliverables.

- Attend weekly or biweekly check-ins (typically mornings PST).

- Help keep clients happy and campaigns running smoothly :)

Requirements

- Proven Klaviyo experience (certifications a plus).

- Solid understanding of email marketing operations, flows, and analytics.

- Experience with eCommerce and Shopify.

- Organized, communicative, and detail-oriented.

- Comfortable managing multiple accounts independently.

- Availability during U.S. business hours (preferably PST).

- Tech-savvy and able to use AI tools for copy, reporting, or optimization.

- U.S.-based preferred.

Nice to Have

- Cross-channel retention marketing experience.

- Familiarity with creative direction and collaboration with designers.

- Previous agency experience.

Role Details

- Accounts: 3 active eCommerce brands.

- Hours: 10–30 per week (averages 20).

- Compensation: $25–$45/hour depending on experience.

- Location: Fully remote, with meetings during U.S. working hours.

- Growth Path: Start with execution → expand into strategy and client ownership over time.

Please submit your resume. We look forward to chatting!