Senior Utility Billing Services Specialist

Employment, Applicant Support, and Benefits within Our Vibrant City. Are you a detail-oriented professional with a knack for systems, data, and customer service? The City of Medford is seeking a Senior Utility Billing Services Specialist to take the lead on essential utility billing functions that support thousands of residents. In this role, you’ll manage system upgrades, troubleshoot software issues, lead monthly billing processes, and work closely with both internal staff and external vendors. Your expertise will directly impact billing accuracy, customer satisfaction, and the ongoing success of our utility services.

If you're looking for a role where analytical thinking, collaboration, and continuous process improvement are part of the daily routine, we invite you to apply at Medfordoregon.gov!

Required Education and Experience:

Graduation from high school or GED equivalent; and

Two (2) years of experience with computer software support and database management as well as accounting and/or billing.

Available Schedules:

8 hours daily, Monday - Friday

Opportunity for alternate schedule after the first 90-days:

9-80 (nine-hour workdays with a three-day weekend every other week)

Compensation & Information on Benefits:

This position is part of the AFSCME employee group.

Scheduled salary increases and a 2.5% Cost of Living Adjustment (COLA) will be effective July 1, 2025

The anticipated hiring range for the Senior Utility Billing position is $27.59 (first step) to $28.97 or $30.41 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Six steps are included in this salary range, allowing opportunity for annual movement through the steps.

Healthcare Benefits:

Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan

Life and Accidental Death and Dismemberment insurance – policy value of $50,000 paid by the City

Long-term disability insurance provided by the City

Health Reimbursement Account (HRA-VEBA) contributions provided by the City

Retirement Benefits:

Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee

PERS is 100% fully paid as the City pays both the employer and the employee’s (6%) contributions

Deferred Compensation retirement plan (Section 457 Plan) for employee's retirement planning

Additional Benefits:

Paid vacation, sick leave, and holidays

Employee Assistance Program (EAP)

The City’s Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually

Access to the City's fully equipped fitness center 24/7

A well-equipped gym featuring weightlifting benches, dumbbells, cardio machines, and a motivational wall mural.

Go to Medfordoregon.gov to apply for this position!