Service Dispatcher / Scheduler for Plumbing Company

We are looking for a Drain Cleaning Dispatcher / Scheduler to join our team!

Responsibilities:

Schedule & assign work orders and service requests for all customers (homeowners, property management companies, third party companies)

Ensure proper information is obtained and entered in company software for all service calls

Strategically assign service calls to technicians while making routing a top priority when scheduling

Assist technicians to obtain entry when needed

Handle incoming and outgoing phone calls & email correspondence with top notch customer service on high incoming call volume

Proofread and send out invoices after job completion

Qualifications:

Detail oriented, quick & accurate office skills

Must work well in a job share environment

Dependable, prompt

Strong analysis and critical thinking skills

Previous experience in data entry, phones and scheduling is helpful

Strong customer service

Works well in a quick paced, small office staff environment

Must pass drug screening

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance